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So how does this work?
Clicking on the Aqua Lung Store icon will open a new window/tab to the Marineland Aqua Lung Store storefront, where you will find several
different product categories that you can browse. Like other online stores, each item that is for sale will include a
product description and the unit price, which may be a single price or a variable range that depends upon the product options
selected (once you select the desired options the exact price will be displayed).
When you find an item you would like to buy,
select the options and quantity desired and then add the item to your shopping cart. From your shopping cart you may
continue shopping or proceed to checkout.
Once you decide to check out, you will select your shipping destination and preferences. You can choose to ship your
order to Marineland or to some other location (like your home). You also select whether you want standard shipping (which is
FREE if you choose to ship to Marineland) or expedited shipping.
Once you have selected your shipping options, your final total which includes shipping fees and sales tax will
be shown. You then select your method of payment and submit your order.
It's as easy as that!
I'm confused.
Am I buying from Marineland or from Aqua Lung?
Both, in a way. Technically, you are ordering directly from Aqua Lung. However, Aqua Lung still maintains its policy of selling
only through Authorized Dealers and by ordering through our online store Marineland benefits as the "dealer of record"
for the products you purchase.
Now that I can shop online, why would I bother shopping at the
actual Marineland store?
There are several reasons why you should visit our "brick & mortar" store.
- We carry many other products that aren't
listed on the Aqua Lung Store so you may need something that you can't buy online.
- If we have the item you want in stock
you may be able to take it home the same day you purchase it instead of having to wait for it to be delivered.
- Special packages and other promotions are only available to in-store buyers, and you may not learn about them unless you come to the store.
- Our dive staff can help you choose the right size or even the right product for both the type of diving you are doing now
and the diving you may want to do in the future. Ask any of our dive staff how much money they might have saved by buying the right piece of
gear the FIRST time around!
What if I find the same product advertised at a lower price
from another online retailer, like Leisure Pro for example?
Aqua Lung has very strict policies regarding the advertising and sales of Aqua Lung equipment, and the Aqua Lung
Store is the one and only way that authorized dealers are permitted to offer products online. Therefore, any
retailer that offers to sell Aqua Lung products through other means cannot be an authorized dealer.
Click here
to see Aqua Lung's statements regarding equipment sales through unauthorized dealers.
Is buying through the Aqua Lung Store the same as buying
from an Authorized Dealer?
Yes. Marineland is an Authorized Dealer and our online store is considered an extension of Marineland.
Why can't I find the product I want on the Aqua Lung Store?
Only current products that are in Aqua Lung's inventory are available for purchase online. If the item you want isn't listed,
it may be on back-order or it may be discontinued. We may be able to order the item for you or we may even have it in-stock
ourselves, so give us a call or stop in if you don't find what you want online.
I want an Aeris dive computer. Can I order that online from Marineland too?
Sorry, at this time we don't have an online store for anything except the Aqua Lung family of products.
We are looking into ways to offer online shopping for all the other products that we carry, but right now we
just have the Aqua Lung Store.
What payment options are available if I shop online?
You can pay with a credit card (Visa, MasterCard, Discover or American Express) or via PayPal.
Is sales tax included on products I buy through the Aqua Lung Store?
Yes, state sales tax is determined from the shipping address and is added to your final total.
What shipping options do I have?
You can have your order shipped either to Marineland or to another location of your choosing, such as your home. If you ship to
our store, standard shipping is free. In either case you may also choose expedited shipping for an additional charge,
which will be added to your final total when you check out.
If I choose standard shipping, how long will it take for my order to be delivered?
Typical ground shipping times will apply. You will receive an email with a tracking number to monitor the shipment.
Why would I ship to the store instead of my house?
Here are a few reasons:
- Free Standard Shipping
- No-hassle, secure delivery - no need to have someone available at home to sign for your shipment
- Help adjusting the equipment for a custom fit
- Assembly and testing of your new regulator to assure it is set to factory specifications
- 2 Free Battery Replacement Coupons for new dive computers
- Training in the use and care of the equipment purchased
- Add-on accessories to help round out your new gear purchase
- In-store product registration
If I ship to my home, can I bring my equipment to the store for registration
or other assistance?
Yes, if you bring your purchase to the store with your shipment tracking number within 30 days of delivery we
will be happy to help you register your product, assemble your regulator, or perform any other service we would
normally provide when a customer shipment is received at our store.
Can I get special offers like packages or promotions through the online store?
Not at this time, no. Special offers are available in-store only.
Do I still get Free Parts for Life if I order online?
Absolutely. Purchases made online through the Aqua Lung Store are entitled to the same
warranties
and other benefits as in-store purchases. Click here to
see the details of the Free Parts for Life program.
If I buy something online and wish to return or exchange it, can I do that at Marineland?
Sorry, but equipment purchased online must be returned directly to Aqua Lung.
Click here to see Aqua Lung's
Return & Exchange Policy.
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